Improving sales for automation by fully automated contact/lead/account/quote/and sale order management, measuring/benchmarking sales staff performance, organizing daily sales staff activities, improving customer data acquisition and customer data processing.

Providing CIC (Customer Interaction Center) that automates customer service inquiries, complaints, product returns, information requests, etc by using multiple channels of face-to-face, phone, fax, SMS, PDA, etc communication.

Aquiring data on the industry developments/competitor behavior/market trends that allows for the further analysis of the business environment in terms of Analytical CRM (BI).